At ShopSavvy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags, labels, and packaging must be intact.
- Proof of purchase or order confirmation is required.
Items returned without meeting these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Products damaged due to misuse or improper handling
- Personalized or custom-made items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–10 business days to appear in your account, depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. Please contact us within 48 hours of delivery for exchange requests.
Return Shipping
- Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging. We will review the issue and provide a suitable resolution.
Cancellation Policy
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For any return, refund, or exchange inquiries, please contact us:
ShopSavvy
📧 Email: info@shopsavvy.com
📞 Phone: +91 9354371588 , +91 97166 87915
📍 Address: RC-137 Subhash park 1st Khora Colony Ghaziabad Pin code-201309
We appreciate your trust and thank you for shopping with ShopSavvy.
